I ordered a LiteFuse voltage converter and regulator from www.110220electronics.com about a year ago, and had a good experience. So when I needed a second voltage converter, I went back to that website.
First, when I called to ask for advice on which converter would be best for me, I got a rude response that I should 'look at the website'. Not what I was expecting. Then I asked where I might find replacement fuses for the converter I already had, and was told "how should I know? Try Radio Shack."
Despite this experience, I was an *** and assumed the company had a bad-tempered new employee or something, and went ahead and purchased a $74 converter. It arrived so much later that I had emailed at the 5 WEEK mark to ask where on earth my item was. I got no response, but a week later it showed up - utterly destroyed. The box that it was in was pristine, without so much as a scuff mark. The box inside of that box was also undamaged and brand new looking. The transformer, however, was scratched, covered in small hairs, leaking orange crystalized gunk that I assume was some sort of internal stuff that had exploded, and had the fuse in front bashed into the unit.
I called the company. They literally yelled at me - "ALL of our items are 100% inspected before they are shipped out. It is NOT POSSIBLE that you received a damaged or used item." When I insisted I did receive a damaged product, they blamed UPS. When I asked how UPS could have destroyed the transformer, managed to get dirt, hairs, and a random washer (that was bouncing around in the rest of the mess) INSIDE the box - all without so much as scratching either of the 2 outer boxes, I was told to send photographs of the transformer.
I sent photographs. Several of them. I was reluctantly told by an employee named Taha that I would be sent a replacement. I asked what I should do to follow up (at this point, I had no trust in this company at all and expected to get screwed). I was assured, repeatedly and with emphasis, that my replacement transformer would be shipped that Monday and there was nothing else I would ever have to do.
That was May 2010. It is nearly August 2010 and I am out $74, a transformer, and all the time spent then and now. I will, obviously, never again use this company. And am using up even more time to write this now to perhaps save someone else the same nightmare. I purchased twice from this company - the first time was hassle-free and the second time was a literal nightmare. In my book, 50% is a failed rating. There are many good companies out there that actually care about service - do yourself a favor and find one of those. 110220electronics.com is NOT it.